Maxis Pay - Frequently Asked Questions
General Questions
1. What is Maxis Pay?
Maxis Pay is a simple, fast and secure payment offered to you by Maxis.
2. What are the benefits of
using Maxis Pay?
Once you sign up and key in your chosen credit card details, you can use your
Maxis Pay log-in credentials to easily pay your Maxis bill or the bills of your
family members on Maxis. Soon, you'll also be able to top-up your Hotlink
account. You'll save time and be able to enjoy peace of mind that your details
are secure. Sign-up is free.
3. Is there a fee for
registration and payment?
Registration and payment is FREE.
4. Why am I charged RM1 for
registration?
The RM1 charge is to verify that you are the genuine cardholder & that your
credit/debit card is still active. For credit cards, the amount is not charged
to your card and will not be reflected in your statement. For debit cards, you
will see the amount deducted, however you will be reimbursed with the RM1
within two weeks. It is free to sign up and use Maxis Pay.
5. Is it secure?
The security of your payment is the priority of our concern. Maxis Pay is a
solution powered by Maxis and Visa using highly secured technology to ensure
that your credit card and payment are safe. You can link your preferred credit
card (Visa or MasterCard only) with your Maxis Pay account.
6. What are Maxis Pay Terms
and Conditions?
Please refer to Terms & Conditions.
Registration
7. How do I register for this
service?
You may register at pay.maxis.com.my.
8. I have already registered for a Maxis Online
Account to pay my bill online. Why do I have to register again for Maxis Pay?
Maxis Pay is a payment account which is independent of My Online Account &
My Account Portal. Maxis Pay provides additional security as well as simpler
and faster payment experience. You just need to register once to enjoy all
these benefits
9. What is TAC (Transaction Authorization Code)?
TAC code is a unique 6 digits code that provides additional layer of
authentication, to confirm that you are the owner of the mobile number. A TAC
will be sent to your mobile number upon request.
10. What is source of fund/ funding source?
Source of fund/ funding source is your personal credit/ debit card, that is
used to fund your payment made via Maxis Pay.
11. What is shortname?
You can add more than one credit card to your Maxis Pay account. A shortname is
the name chosen by you (limited to 10 characters) to identify your choice of
credit/debit card. For example, My Visa, My Master.
12. Which credit/ debit card can be used as source of
fund/ funding source?
Any card that has Visa/ Master logo can be used as source of fund/ funding
source. Currently, we do not accept American Express.
13. How secure is it to register my credit/debit card
information with Maxis Pay?
To protect the security of your information during transmission, we use Secure
Sockets Layer(SSL) software, which encrypts the information you input.(You can
check if the website you're using has this type of security by checking to make
sure the URL begins "https" rather than "http"). Plus,
every credit or debit card entered in Maxis Pay is stored in a PCI DSS-certified
data centre. PCI-DSS is the highest standard practiced by global payment
services and used by global banks and financial institutions.
14. How do I know if my account is created
successfully?
Upon successful registration, you will receive a notification SMS and email
15. I didn't get confirmation, how do I know if my
registration is successful?
Please call 1800 821 123, our customer service representative will be able to
assist you.
Payment
16. What can I pay for?
You can pay Maxis Postpaid bills or Broadband/Fibre bills and perform Hotlink
Top Up for your own and even for your friends and family. We would be enabling
payment for all other Maxis product and services in coming future.
17.
How can I pay?
You can pay with any Visa and Mastercard credit card and debit card OR online
banking. The banks
available via Maxis Pay are Maybank2U, CIMB Clicks, RHB Now (as of 18th
June 2015). We will include more banks in the future. You may check from time
to time.
18.
How much is the maximum payment amount?
Maximum payment amount for Postpaid/Broadband/Fibre bills payment is RM 10,000;
maximum payment amount for Hotlink Top Up is RM 106.
19.
How much is the minimum payment amount?
Minimum payment amount for RM 5 for Maxis bill payment and RM10.60 for Hotlink
Top Up.
20. How do I check payment status?
Once the payment is successful, you will receive confirmation SMS and email.
21. If my chosen credit card/debit card no longer has
any balance, will there be a real-time prompt/alert by Maxis Pay system?
If your payment request is rejected by your bank, you will be notified
accordingly on the web page.
22. I didn't get any email/ SMS confirmation, how do I
know if my payment is successful?
Please call 1800 821 123, our customer service representative will be able to
assist you.
23. I have paid and received payment confirmation. But
my bill is not showing the payment. What should I do?
Please call 1800 821 123, our customer service representative will be able to
assist you.
Transaction History
24. How do I see my payment/top up transaction
history?
After login to your account, click Transaction History tab and select the dates
to which payment/top-up transaction history is wished to be seen.
25. How long can I backdate the payment/top-up history?
You can backdate the payment/top-up history up to 3 months.
26. Can I print the transaction history?
We are sorry. Printing option is not available at the moment.
Update Account
27. How do I update account information?
After login to your account, under the Manage My Account tab, you can update
your name, ID value, and change email, mobile number or your PIN.
28. I am a registered user of Maxis Pay . I have
recently changed my mobile number and email address, how will it impact my
payment process and what should I do?
Before making your next payment, please login to your Maxis Pay account and go
to Manage My account tab, from there you will be able change your mobile number
and email address accordingly.
29. How do I add/ deactivate my credit/ debit card
from my Maxis Pay account?
You can login to Maxis Pay and go to Manage Source of Funds to add/ deactivate
your credit/ debit card.
Login and PIN issue
30. How many wrong enter before my PIN is blocked?
3 times.
31. What happens if I have forgotten my PIN?
You may go to pay.maxis.com.my and click the "Forgot my PIN" button. Next,
enter your registered Maxis Pay mobile no. and email address and click "REQUEST
TAC". A TAC will be sent to your mobile no. Enter the TAC and click confirm. A
confirmation email will be sent to your registered email address, click the
link in the email then proceed to change your PIN.
32. Can I re-use my old PIN upon resetting?
Yes, you may re-use your old PIN upon resetting.
33. My access to the Maxis Pay is totally blocked.
What should I do?
Please call 1800 821 123, our customer service representative will be able to
assist you.
34. Can I change my PIN? If yes, how do I do that?
Yes, you can login to Maxis Pay and go to Manage My Account to change your PIN.
Report a problem
35. How do I report a problem?
Please call 1800 821 123, our customer service representative will be able to
assist you.
36. I have paid, but my bill is not updated. What
should I do?
Please call 1800 821 123 and provide the details of the transaction for us to
investigate the issue.
37. My account is charged for something I didn't buy.
What should I do?
Please call 1800 821 123 and provide the details of the transaction for us to
investigate the issue.
Close Account
38. How do I terminate Maxis Pay service?
Please call 1800 821 123, our customer service representative will be able to
assist you.